Systems Application & Technologies, Inc. (“SA-TECH”) is providing notice of a recent security event that may affect the privacy of some of your information. Although we have no evidence of any identity theft or fraud occurring as a result of this event, this post provides details of the incident, our response, and resources available to you to help protect your information, should you feel it appropriate to do so.
What Happened? On March 26, 2024, SA-TECH first became aware of suspicious activity affecting certain systems within our network. We immediately launched an investigation into the nature and scope of the incident with the assistance of industry leading cybersecurity specialists. The investigation determined that certain files and folders within our network were accessed and/or taken without authorization between March 20, 2024 and March 26, 2024. Therefore, out of an abundance of caution, SA-TECH conducted a comprehensive and time-intensive review, with the assistance of third-party data review specialists, of the contents of the files to determine whether sensitive information was involved and to whom it related. SA-TECH then engaged in an extensive internal reconciliation and validation effort for the information obtained. This review was recently completed.
What Information Was Involved? Our review determined the following types of information were involved in this incident: name, Social Security number, driver’s license number, financial account information, passport number, health information, and date of birth. At this time, we have no indication that information was used to commit identity theft or fraud as a result of this incident.
What We Are Doing. We take this incident and the security of information in our care very seriously. Upon becoming aware of this incident, we promptly commenced an investigation to determine the nature and scope of this incident. This investigation and response included, but was not limited to, assessing the security of our systems, reviewing the contents of relevant data for sensitive information, and notifying impacted individuals for whom we had contact information. As part of our ongoing commitment to the privacy of information in our care, we are reviewing our policies, procedure and processes to reduce the likelihood of a similar future event. We will also notify, or have notified, applicable regulatory authorities where necessary.
What You Can Do. We encourage impacted individuals to remain vigilant against incidents of identity theft and fraud by reviewing their account statements and monitoring free credit reports for suspicious activity. We are also offering complimentary credit monitoring services for impacted individuals. Individuals may also review the information contains in the attached Steps You Can Take to Help Protect Personal Information.
For More Information. If you have additional questions, or if you feel you were impacted but did not receive a letter, please call our toll free hotline at 855-577-8539, Monday through Friday from 8:00 am to 8:00 pm EST (excluding U.S. holidays). You may also write to SA-TECH at 1000 Town Center Dr # 110, Oxnard, CA 93036.
Steps You Can Take to Help Protect Personal Information
Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report.
Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer’s name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:
1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security number;
3. Date of birth;
4. Addresses for the prior two to five years;
5. Proof of current address, such as a current utility bill or telephone bill;
6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if they are a victim of identity theft.
Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below:
Equifax
- http://www.equifax.com/personal/credit-report-services/
- 1-888-298-0045
- Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069
- Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788
Experian
- http://www.experian.com/help/
- 1-888-397-3742
- Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013
- Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013
TransUnion
- http://www.transunion.com/credit-help
- 1-800-916-8800
- TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016
- TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094
Additional Information
Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Consumers can obtain further information on how to file such a complaint by way of the contact information listed above. Consumers have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and the relevant state Attorney General. This notice has not been delayed by law enforcement.